Remote working started in earnest during the COVID-19 lockdown. Surprisingly good results with collaboration platforms set the direction for a successful new way of working. We explore why and how. ...
The clock is ticking - both literally and metaphorically - for the timesheet in Australia. Timesheets have for more than five decades provided the central measure of effort in professional services....
In this podcast, Justin and Mel from Eighty20 share their experiences of undertaking complex transformation programmes during a crisis....
Every crisis has its upsides, and here we explore the unexpected productivity gains experienced when we all had to start remote working....
Offshoring customer service and help desks proved popular for two decades, but then COVID-19 happened and call centres closed. We explore what happened next....
It’s often the case that real breakthrough can’t happen until there is a compelling event to create the need for change. Paul Scott’ podcast shares his experiences over the past 15 years....
There has been a massive increase in the use of collaboration tools with mixed success. We look at recent stories and uncover some fascinating home truths...
